Refund policy

REFUND & CANCELLATION POLICY

UniSIMCard – Global Voice Connect Solution Corp

Effective Date: January 12, 2026

1. CORE PRINCIPLE

UniSIMCard products are digital telecommunications services. Once delivered, eSIMs and wallet-based services are considered activated digital goods.

Refunds are issued exclusively for verified technical failures originating directly from UniSIMCard’s infrastructure that prevent installation or use of the eSIM.

Refunds are not provided for change of mind, travel changes, or user-side errors.

2. ELIGIBILITY FOR REFUND

A refund or modification request may be considered only if all of the following conditions are met:

2.1. Technical Failure

The eSIM cannot be installed or activated due to a confirmed technical issue attributable solely to UniSIMCard.

2.2. Reporting Window

Requests must be submitted within thirty 30 calendar days of the original purchase date.

2.3. Mandatory Troubleshooting

The customer must fully cooperate with technical diagnostics, including providing screenshots, device information, and usage logs. Failure to cooperate voids eligibility.

2.4. Pro-Rata Refunds

If a confirmed Company-side technical issue occurs after partial usage, a pro-rata refund may be issued for the unused data balance only.

3. NON-REFUNDABLE SCENARIOS (ZERO TOLERANCE)

No refunds will be issued under the following circumstances:

• incompatible or carrier-locked devices
• incorrect email address or customer-provided details
• accidental QR code scanning or installation
• deletion of the eSIM from the device
• failure to activate before travel
• plan expiration or unused remaining data
• third-party expenses including roaming, hotel phones, or local SIM cards

Once a QR code is scanned or an eSIM is installed, the product is considered used.

4. WALLET AND STORED VALUE

4.1. Wallet Top-Ups

Wallet funding transactions are final and non-reversible once processed.

4.2. Wallet Balances

Wallet balances, including unused funds, are non-refundable and non-transferable except where required by applicable law.

4.3. Promotional and Bonus Credits

Promotional credits:
• have no cash value
• are not refundable
• may expire or be revoked
• cannot be exchanged for refunds

5. LONG-TERM AND RECURRING PLAN CANCELLATIONS

5.1. Cancellation Within 45 Days

An administrative cancellation fee of USD 15 plus any setup costs applies.

5.2. Notice Requirement

Cancellation requests must be submitted at least 10 business days before the next 30-day billing cycle.

5.3. After 45 Days

Cancellations are generally not accepted. At the Company’s discretion, a store credit may be issued.

6. DISPUTES AND CHARGEBACKS

Customers must contact info@unisimcard.com to resolve billing issues before initiating a chargeback.

Unauthorized or fraudulent chargebacks may result in:
• immediate account suspension
• termination of active services
• forfeiture of wallet balances where permitted by law

The Company reserves the right to dispute chargebacks and recover funds in accordance with applicable laws and payment processor rules.

7. REFUND PROCESS

7.1. Submission

Refund requests must be sent to info@unisimcard.com and include:
• order number
• detailed issue description
• supporting technical evidence

7.2. Review

Requests are reviewed within 2–3 business days.

7.3. Resolution

Approved refunds are issued to the original payment method within 5–10 business days or applied as immediate store credit.